Today, WhatsApp has over 2.24 billion monthly active users making it one of the most widely used instant messaging apps globally. Given its broad user base, instant messaging capabilities, and user-friendly interface, it’s not surprising that businesses have been relying on WhatsApp as a customer acquisition for connecting with their customers, and making more sales directly using a WhatsApp Business API.
However, there are several WhatsApp Business API alternatives available in the market, and choosing the right one for your business needs can be a challenging task. To help businesses make an informed decision, this blog post walks you through the top 5 DelightChat WhatsApp Business Solution alternatives – while comparing its features, benefits, and pricing with other WhatsApp Business platforms in the market.
Whether you’re a small business owner or a large corporation, it’s crucial to choose the best WhatsApp Business Solution alternative that meets your business needs. The blog post aims to provide relevant information to help businesses select the most appropriate alternative. To begin, let’s start with an overview of the features, pricing, and limitations of the DelightChat platform.
What is DelightChat?
DelightChat is a software designed for small and medium-sized enterprises (SMEs) to enhance their customer service experience by prioritizing conversations. The platform offers an omnichannel helpdesk and a WhatsApp chat solution that allows businesses to manage all their customer support needs from a single, unified inbox. This inbox supports a variety of communication channels, including WhatsApp, Instagram, Facebook, Emails, and Live Chat.
One of the key benefits of using DelightChat is the ability to use the Official API to send WhatsApp Broadcasts to customer lists, gain access to the Official WhatsApp API, and receive automated notifications for abandoned carts, order confirmations, and delivery updates.
What are the limitations of DelightChat?
-> DelightChat has limitations including the lack of a mobile app for users and no user spamming feature to prevent unsolicited conversations.
-> There is also no ongoing WhatsApp notification campaign feature or support for click-to-WhatsApp ads for acquiring new customers.
-> DelightChat supports WhatsApp commerce, but businesses can only market goods and services and resolve customer support tickets.
-> Customer segmentation is limited to the content of their messages, and DelightChat’s features and automation are primarily focused on customer support.
-> The DelightChat bot is useful for basic customer service, but the chatbot builder is basic and may not handle complex queries efficiently.
-> DelightChat is limited to integrating exclusively with Shopify and is not compatible with other e-commerce platforms, CRMs, and payment gateways such as Woocommerce, Zoho, Instamojo, PayU, RazorPay, etc
-> Having multiple apps for the same channel can add to a business’s operational costs.
What is the cost of DelightChat platform?
Compared to other WhatsApp Business API alternatives, Delight Chat’s plans and pricing are relatively high. The platform offers a free plan, but it’s paid plans start at $49 per month for the Startup Plan, $99 per month for the Scale Plan, and $299 per month for the Growth Plan. For growing startups or new businesses, these costs can be costly in terms of customer support.
Nonetheless, there are other alternatives in the market that are more affordable and provide more advanced features than DelightChat.
What are the top 5 DelightChat WhatsApp Business Solution alternatives?
#1 Interakt
A Meta verified WhatsApp Business Partner, is one of the top WhatsApp Business solution provider that enables businesses to manage customer conversations, boost sales, automate support & acquire more customers via WhatsApp.
Along with your run-of-the-mill WhatsApp features, it also offers a range of AI-powered WhatsApp features such as Smart Ads, AnswerBot, Concierge, etc., making it a one-stop solution for businesses.
With over 25,000+ leading brands onboard, Interakt has established itself as a leading player in the WhatsApp Business Platform space.
Top Interakts’ WhatsApp Business API Features:
Interakt is categorized into three segments: Market, Answer, and Sell.
a. Market:
Acquire new customers and re-engage existing ones with AI-powered Smart Ads and insightful WhatsApp campaigns:
• Click to WhatsApp Ads
Acquire more customers via ads using Interakt’s CTWA as a “WhatsApp” button on Facebook and Instagram page, leading your customers to your WhatsApp chat.
Interakt now offers AI-powered CTWA ads called – Smart Ads, which can be created right on the Interakt platform with minimum efforts
• WhatsApp Broadcast
Use Interakt’s WhatsApp Notifications campaigns to send bulk messages about offers, discounts, order alerts, etc. to customers & market your products directly on WhatsApp.
• Concierge
Interakt’s AI-powered Concierge recommends the best campaigns and cohorts for maximum returns, with insights on click-through rates (CTR) to optimize your strategies.
b. Answer
• WhatsApp CRM
Use Interakt’s dedicated Shared Team Inbox to respond to all your customer queries in real-time and instantly provide instant resolution with WhatsApp quick replies, notification templates, rich media & more.
• AnswerBot
Streamline customer support with Interakt’s AnswerBot, freeing up human for more complex tasks.
• Unified Platform
Provide seamless support across WhatsApp and Instagram, catering to your customers’ preferred channels.
• Automated Workflows
Effortlessly design conversational flows that guide your customers through various processes like appointment booking, new student registration, document collection, and more. Or leverage Interakt’s predefined, customizable templates to meet all your business needs, so there is no need to start from scratch!
c. Sell:
• E-store Integration
Automatically integrate your WhatsApp with WooCommerce, Shopify, or Excel to boost conversions.
• Payments on WhatsApp
Accept payments securely through WhatsApp Pay, offering a native and convenient shopping experience.
• WhatsApp Commerce
With your own WhatsApp shop increase your daily orders by sending catalog messages to your customers directly to their WhatsApp chat.
• Commerce Templates
Enhance the shopping experience by incorporating catalogs, Limited Time Offers, and Copy Code into templates, and seamlessly receive comprehensive order details via APIs.
d. Miscellaneous
• WhatsApp Integration with 15+ Platforms
Enable seamless integration of your WhatsApp Business Account with Clevertap, Moengage, Webengage, Pabbly, CRMs, payment gateways, and business apps like Zoho, Google Sheets, Razorpay, PayU, Return Prime, etc., to use Interakt as a full-stack WhatsApp business solution.
• WhatsApp Template Library
Interakt’s WhatsApp Notification Library is your one-stop destination for ready-to-use WhatsApp templates. No more creating content in a frenzy, just copy-paste the ready-to-use, engaging notification templates to send out festive greetings, promotional messages/order updates, and more on WhatsApp!
#2 Aisensy
Aisensy provides businesses with WhatsApp Business solutions using the official WhatsApp Business API. This no-code platform allows businesses to interact with their customers via WhatsApp after receiving approval from WhatsApp. With Aisensy, businesses can enjoy an array of features such as unlimited WhatsApp broadcasts, automated notifications for payments, abandoned carts, order confirmations, and delivery updates, as well as bot-enabled support.
Aisensy has two pricing plans available. The Basic Unlimited Users plan costs Rs. 999 per month and includes unlimited messaging to users, 10 tags, and 5 attributes. On the other hand, the Pro plan costs Rs. 2399 per month and provides additional features such as a broadcast scheduler, click-tracking, and up to 100 tags and 20 attributes. For enterprise clients, Aisensy also offers customized plans tailored to their specific needs.
However, Aisensy has some limitations. For example, it lacks a mobile app, which may make it less dependable, and the team is still working on developing automated messaging functionality. Additionally, the approvals for templates may take a significant amount of time through their dashboard. Although basic integration is possible, there are no available apps for merchants on the Shopify App store. Furthermore, the user interface requires enhancement to make it more user-friendly for beginners. Lastly, the platform’s WhatsApp commerce feature to send multi-product catalogs is not yet available.
#3 Wati
WATI is a provider of WhatsApp Business Solutions that offers a full-fledged customer support system designed to meet the needs of B2C businesses. Its primary features include the option to apply for the WhatsApp Business API and utilize a shared inbox for customer support. WATI also provides a chatbot builder that can automate customer responses, thereby simplifying customer service operations.
One of the most significant benefits of WATI is its team management features, which allow for seamless support. The support team handles complete API integration and onboarding, freeing businesses to concentrate on other essential aspects of their operations.
One drawback of WATI is its exclusive compatibility with WhatsApp. Businesses that need to support customers on other platforms will have to purchase an additional WhatsApp CRM tool. Another drawback is that the default chatbot provided by WATI is basic, as it only responds to specific keywords and cannot continue conversations. To use the more advanced flow builder, businesses must pay an additional monthly fee of $49.
WATI offers two pricing plans, the Standard Plan at INR 2380/- per month and the Professional Plan at INR 4760/- per month. It is important to mention that the flow builder incurs an additional monthly fee. Despite this, WATI’s features and capabilities make it an excellent option for businesses seeking to enhance customer support on WhatsApp.
#4 BusinessOnBot
BusinessonBot is a WhatsApp business solution that is specifically designed for D2C brands. The platform offers a range of services, including end-to-end bot-enabled support services on WhatsApp, a complete WhatsApp shop, AI-powered customer support, and automatic pings for customer engagement. As a result, BusinessonBot has gained popularity among D2C brands, with over 300 brands already utilizing its services.
However, businesses should be aware of certain limitations of the platform. The platform heavily relies on automation, which may result in a lack of personalized customer support. While the platform offers automated support for FAQs and other customer queries, it may not always be able to address unique customer issues.
Additionally, the complete automation of e-commerce processes may make the platform less flexible in accommodating specific business requirements. As a result, BusinessonBot’s features may not be suitable for all types of D2C brands. While it may work well for smaller businesses with a limited customer base, larger enterprises with more complex operations may require a more customized and scalable solution. Furthermore, businesses need to invest in training their staff to effectively manage and optimize the platform, which could incur additional costs.
The subscription charges for the BusinessonBot platform are significantly higher than the market standards. The Starter Plan costs INR 4900/- per month, the Pro Plan at INR 7800/- per month, and the Business Plan at INR 14999/- per month. While the platform offers a range of features and advantages, these charges may be expensive for new startups or growing D2C brands that are looking to utilize WhatsApp marketing. As a result, businesses should weigh the benefits and limitations of the platform before investing in the platform’s services.
#5 Bitespeed
Bitespeed is a comprehensive customer communication tool that provides businesses with multiple channels of communication to engage with their customers. With a user-friendly interface, Bitespeed enables businesses to quickly respond to customer inquiries and resolve issues. Modern Shopify stores choose BiteSpeed for its powerful WhatsApp Marketing capabilities and its ability to engage with customers using Omnichannel Support and Chatbots.
Additionally, Bitespeed offers a range of advanced features that can help businesses improve their customer support processes. One of the key benefits of Bitespeed is its time-saving features such as canned and automatic responses, and personalized messages. The tool also provides advanced analytics for monitoring customer support team performance, response time, resolution time, and customer satisfaction.
Bitespeed does have some drawbacks. Its support inbox is still very early and not as mature as some other tools, which may affect its ability to handle large volumes of customer inquiries. Additionally, it only supports WhatsApp as a channel for customer support, which may not be ideal for businesses looking to provide support across multiple channels.
Despite its pros and cons, Bitespeed may not be the best option for D2C start-ups due to its high monthly subscription cost of $249 per month for the Business Plan and $499 per month for the Enterprise Plan. However, for businesses seeking powerful automation features at a lower cost, Interakt can still be a great alternative. Interakt also offers omnichannel support to engage with customers across channels and brings all customer support and marketing communications under one roof.
Also, recommended Top 5 Limechat alternatives in 2023
Which is a better alternative – DelightChat or Interakt?
If you are looking for automation tools that are both affordable and effective for sales, support, and marketing, Interakt is a strong contender in the market. To better understand the differences between Interakt and DelightChat, please refer to the comparison table below.
Final Thoughts
After conducting a thorough comparison of various customer communication platforms, we have arrived at the conclusion that Interakt is the top choice among the DelightChat WhatsApp Business Solution alternatives. Its exceptional features, affordability, and user-friendly interface make it the ideal solution for managing and automating customer interactions on WhatsApp. Additionally, Interakt has been recognized by G2 as a leader and high performer, ensuring its reliability for D2C brands.
If you’re on the hunt for a comprehensive WhatsApp Business platform that can help streamline your business operations, your search ends with Interakt.
With its 14-day free trial, you can try Interakt and experience the difference for yourself. By optimizing your customer communication processes with Interakt, you can enhance your customer support and ultimately drive business growth.
So why wait? Start your free trial with Interakt today!
