Integrating Interakt with Shopaccino allows businesses to leverage WhatsApp Business API to automate customer communications, manage orders, and enhance the customer experience. This guide outlines the step-by-step process to set up the integration seamlessly.

Prerequisites to integrate Shopaccino with WhatsApp

Before starting the Shopaccino integration, ensure the following:

– You have an active Shopaccino account.

– You are subscribed to Interakt with access to the WhatsApp Business API.

– Admin access to both Interakt and Shopaccino accounts.

Step 1: Configure Your Interakt Account

1. Log in to Interakt:
– Go to Interakt Dashboard and log in with your credentials.

2. Access API Settings:
– Navigate to Developer Settings > Secret Key.
– Note down your Secret API key, which will be used to connect with
Shopaccino.

3. Set Up WhatsApp Templates:
o In Interakt, go to Templates and create or approve the required message
templates for order confirmations, abandoned cart reminders, and other
customer notifications.

Step 2: Integrate Interakt with Shopaccino
1. Log in to Shopaccino:
– Access your Shopaccino admin dashboard.

2. Enable Interakt App Integrations:
– Navigate to Apps > Interakt and ensure that Interakt App integrations are
enabled.
– Open Interakt App and Click on Manage button Enter Secret API key

3. Enable WhatsApp Notification Templates:
– Enter Template Name / ID and Variables in same sequence as per template
approved.

4. Map Notifications:

– Define which events in Shopaccino should trigger WhatsApp notifications via
Interakt. Common triggers include:
1. Order Confirmation: Automatically notify customers when their order
is placed.
2. Order Shipment: Inform customers when their order is shipped.
3. Abandoned Cart Reminders: Send reminders to customers about
their unpurchased items.

5. Save and Activate:

– Click Save to confirm the integration settings.
– Activate the integration to start using WhatsApp notifications.

Step 3: Test the Integration
1. Place a Test Order:
– Create a test order on your Shopaccino store and verify if a WhatsApp message is triggered.

2. Check Interakt Dashboard:
– Ensure the message logs in the Interakt dashboard show the notification was
sent successfully.

3. Review Template Responses:
– Confirm that WhatsApp templates are displayed correctly and are sent to the
intended recipients.

Best Practices for Integration

1. Ensure Template Approval:
– All WhatsApp message templates must be approved by Meta before being
used in live notifications.

2. Keep Customers Informed:
– Use clear and concise language in WhatsApp messages to maintain
transparency.

3. Monitor Metrics:
– Regularly check Interakt analytics to assess the performance of your
notifications and improve messaging strategies.

Troubleshooting

Messages Not Sending:
– Verify the API key and ensure proper mapping of triggers in Shopaccino.
– Check your Interakt message template approval status.

Integration Errors:
– Contact Interakt support or Shopaccino customer care for technical
assistance.