In recent years the E-commerce industry has experienced a significant boom, enabling sales online to skyrocket. By integrating WhatsApp and Shopify shoppers now enjoy vast options to find the perfect products and services that cater to their needs.
Can you integrate WhatsApp with Shopify?
Absolutely! You can add WhatsApp to Shopify integration by connecting with a WhatsApp Business API solutions provider like Interakt.
The WhatsApp Shopify integration is an effective technique for increasing customer engagement from the users who visit your ecommerce store.
3 Reasons You Will Need WhatsApp Shopify Integration
If you think your business has reached its threshold and you’re finding it challenging to increase sales, exploring Shopify is one of the ideal solutions. By integrating Shopify with WhatsApp, businesses can significantly boost their sales and enhance customer experience.
Here are the top 3 reasons how WhatsApp Shopify can help your business.
• To Improve Communication:
WhatsApp , a popular messaging app used by billions when integrated with Shopify, allows businesses to chat directly with customers in real-time, answer questions, and provide support, leading to a more personalized experience.
• To increase Sales:
With WhatsApp Shopify integration, businesses can send automated order updates, abandoned cart reminders, and targeted promotions directly to customers on their preferred platform. This can nudge them towards completing purchases and boost sales.
• To enhance Customer Experience:
Easy communication and quick problem-solving through WhatsApp lead to happier customers. Businesses can also use it to gather feedback and improve their offerings.
WhatsApp integration with Shopify strengthens customer relationships, improves communication, and can ultimately lead to higher sales and business growth.
2 Ways To Get No-Code WhatsApp-Shopify Integration
1. For Shopify Merchants
Get no-code WhatsApp Business apps from Shopify app store. These apps offers built-in WhatsApp features designed specifically for Shopify, providing ready-to-use functionalities like a WhatsApp chat widget or a WhatsApp chat button on your website leading directly to the Shopify store.
2. For WhatsApp Business API Users New to Shopify:
Utilize a WhatsApp Business Solution Provider (BSP) for seamless integration. These providers manage the entire process, from data sync to Shopify end-to-end store management.
If you’re worried about data synchronization & migration from Shopify to WhatsApp mentioned below are the steps on how WhatsApp Business Solution Providers can help.
5 Steps To Integrate Shopify with WhatsApp Business API
Integrating WhatsApp with Shopify can significantly enhance your customer engagement and streamline the shopping experience for customers. Follow these 4 easy steps to get started:
1. Install WhatsApp App on Shopify
Go to the Shopify App Store for WhatsApp apps designed for marketing and sales. These apps provide a seamless shopping experience by converting WhatsApp carts into Shopify carts, enabling faster checkouts.
Below highlighted are ready to plugin Interakt’s WhatsApp sales channel & WhatsApp marketing app on Shopify App Store
2. Apply for WhatsApp Business API via a WhatsApp BSP
Get WhatsApp Business API with a Meta certified WhatsApp Business Solution Provider (BSP) like Interakt. With a WhatsApp Business API account send automated messages, recover abandoned carts, and share push notifications in bulk.
3. Set Up Your WhatsApp Business API Profile
Configure your WhatsApp Business API profile, include your business information. This ensures your profile is professional and ready for customer engagement.
4. Add a WhatsApp Chat Widget to Your Shopify Website
Integrate a WhatsApp chat widget on your Shopify website to enable real-time customer support.
5. Configure & Test
Once everything is set up, thoroughly configure and test your WhatsApp integration to ensure it works smoothly. Check that messages are delivered correctly and that the chat widget functions as expected.
With steps, build your Shopify store with the powerful capabilities of WhatsApp. Improve customer service and improve sales.
4 Key Metrics to Track from WhatsApp Shopify Integration
Tracking the right metrics is crucial to measure the success of your WhatsApp Shopify integration. Here are four essential metrics to monitor:
1. Conversion Rate from WhatsApp Interactions
Track the Click-Through Rate (CTR) and checkout links to see how many customers are completing purchases after interacting with your WhatsApp messages. This metric helps you understand the effectiveness of your WhatsApp marketing and sales efforts.
2. Abandoned Cart Recovery Rate
Measure the success of your automated abandoned cart recovery campaigns. By sending targeted messages to customers who left items in their carts, you can encourage them to complete their purchases. Review and schedule these campaigns regularly to improve recovery rates.
3. Team Performance
Monitor your customer support team’s performance by tracking response times and resolution times. Faster responses and quicker resolutions lead to higher customer satisfaction and better overall service.
4. WhatsApp Ads Performance
Evaluate the performance of your Click-to-WhatsApp Ads (CTWA) and SmartAds. Analyze metrics such as impressions, clicks, and conversions to determine how well your ads are driving traffic to your WhatsApp channel and ultimately leading to sales.
By keeping an eye on these metrics, you can optimize your WhatsApp Shopify integration to maximize customer engagement and drive sales growth.
5 Must-Have WhatsApp Apps for Shopify
Improve your Shopify store’s performance and customer engagement with these apps for WhatsApp :
1. Interakt
With Interakt easily sync your Shopify store with WhatsApp. With seamless migration, manage customer interactions, send automated messages, and keep your customers informed about their orders.
2. Oberlo
Oberlo simplifies dropshipping by allowing you to import products from third-party websites directly to your Shopify store.
3. Notify Visitors
Notify Visitors help businesses to reach their target audience, build customer relationships, and increase sales.
4. Privy
With Privy grow your contact list by offering a suite of conversion tools, including pop-ups, banners, and email capture forms to grow your contact list.
5. Return Prime
For customers outside India where WhatsApp payment is not an option, Return Prime can help for payments.
Integrating these WhatsApp apps with your Shopify store can greatly enhance your marketing efforts, customer service, and overall store performance.
Install the Interakt App Today!
Enable your store visitors to connect with you through Shopify WhatsApp integration. Power your business communication and drive sales with Interakt.
