Businesses have been relying on WhatsApp as a crucial communication tool for connecting with their customers, owing to its broad user base, instant messaging capabilities, and user-friendly interface. However, with several WhatsApp Business alternatives available in the market, selecting the right one for your business needs can be a challenging task.
To help you make an informed decision, this blog post explores the top 5 alternatives for the BusinessonBot platform. It compares their features, benefits, and pricing with other WhatsApp Business platforms in the market. Whether you’re a small business owner or a large corporation, keep reading to find the best alternative that meets your business needs. Let’s begin by understanding the features, pricing, and limitations of the BusinessonBot platform.
What is BusinessonBot?
BusinessonBot is a WhatsApp business solution designed for D2C brands that offers end-to-end bot-enabled support services on WhatsApp. With a client base of over 300 D2C brands, BusinessOnBot provides a range of advantages, including a complete WhatsApp shop, AI-powered customer support, and automatic pings for customer engagement. Nonetheless, businesses should be mindful of certain limitations of the platform.
What are the limitations of BusinessonBot?
-> BusinessonBot platform heavily relies on automation, which may result in a lack of personalized customer support.
-> While the platform offers automated support for FAQs and other customer queries, it may not always be able to address unique customer issues.
-> The complete automation of e-commerce processes may make the platform less flexible in accommodating specific business requirements.
-> BusinessonBot’s features may not be suitable for all types of D2C brands.
-> It may work well for smaller businesses with a limited customer base, but larger enterprises with more complex operations may require a more customized and scalable solution.
-> Businesses need to invest in training their staff to effectively manage and optimize the platform, which could incur additional costs.
What is the cost of BusinessonBot platform?
The subscription charges of the BusinessonBot platform are significantly higher than the market standards. The Starter Plan costs INR 4900/- per month, the Pro Plan at INR 7800/- per month, and the Business Plan at INR 14999/- per month. For new startups or growing D2C brands, these charges can be expensive for WhatsApp marketing.
However, there are better and more affordable alternatives to this platform, offering more robust features than BusinessonBot.
What are the top 5 BusinessonBot alternatives for WhatsApp Business?
#1 Interakt
A Meta verified WhatsApp Business Solution Provider Interakt, is one of the top WhatsApp Business solution alternatives that enables businesses to manage customer conversations, increase sales, automate support & acquire more customers via WhatsApp.
Along with your run-of-the-mill WhatsApp features, it also offers a range of AI-powered WhatsApp features such as Smart Ads, AnswerBot, Concierge, etc., making it a one-stop solution for businesses.
With over 25,000+ leading brands onboard, Interakt has established itself as a leading player in the WhatsApp Business Platform space.
Top Interakts’ WhatsApp Business API Features:
Interakt is categorized into three segments: Market, Answer, and Sell.
a. Market:
Acquire new customers and re-engage existing ones with AI-powered Smart Ads and insightful WhatsApp campaigns:
• Click to WhatsApp Ads: Acquire more customers via WhatsApp Ads using Interakt’s CTWA on Facebook and Instagram that have a “WhatsApp” button attached as the call-to-action, leading your customers to your WhatsApp chat.
Interakt now offers AI-powered CTWA ads called – Smart Ads, which can be created right on the Interakt platform with minimum efforts
• WhatsApp Broadcast: Use Interakt’s WhatsApp Notifications campaigns to send bulk promotional messages about offers, discounts, order alerts, etc. to customers & market your products directly on WhatsApp.
• Concierge: Interakt’s AI-powered Concierge recommends the best campaigns and cohorts for maximum returns, with insights on click-through rates (CTR) to optimize your strategies.
b. Answer
• WhatsApp CRM: Use Interakt’s dedicated Shared Team Inbox to respond to all your customer queries in real-time and instantly provide instant resolution with quick replies, notification templates, rich media & more.
• AnswerBot: Streamline customer support with Interakt’s AnswerBot, freeing up human resources for more complex tasks.
• Unified Platform: Provide seamless support across WhatsApp and Instagram, catering to your customers’ preferred channels.
• Automated Workflows: Effortlessly design conversational flows that guide your customers through various processes like WhatsApp for appointment booking, new student registration, document collection, and more. Or leverage Interakt’s predefined, customizable templates to meet all your business needs, so there is no need to start from scratch!
c. Sell:
• E-store Integration: Automatically integrate your WhatsApp catalog with platforms like Shopify, WooCommerce, or Excel to boost conversions.
• WhatsApp Payments: Accept payments securely through WhatsApp Pay, offering a native and convenient shopping experience.
• WhatsApp Commerce: With your own WhatsApp shop increase your daily orders by sending catalog messages to your customers directly to their WhatsApp chat.
• Commerce Templates: Enhance the shopping experience by incorporating catalogs, Limited Time Offers, and Copy Code into templates, and seamlessly receive comprehensive order details via APIs.
d. Miscellaneous
• Integration with 15+ Platforms: Enable seamless WhatsApp integration with Clevertap, Moengage, Webengage, Pabbly, CRMs, payment gateways, and business apps like Zoho, Google Sheets, Razorpay, PayU, Return Prime, etc., to use Interakt as a full-stack WhatsApp business solution.
• WhatsApp Template Library: Interakt’s WhatsApp Notification Library is your one-stop destination for ready-to-use WhatsApp templates. No more creating content in a frenzy, just copy-paste the ready-to-use, engaging notification templates to send out festive greetings, promotional messages/order updates, and more on WhatsApp!
#2 Aisensy
Aisensy is among the many providers of WhatsApp Business solutions, utilizing the official WhatsApp Business API, and offering a no-code platform for businesses to engage with their customers. Upon approval of your application by WhatsApp, you can start messaging your audience on WhatsApp through Aisensy. With Aisensy, businesses can access unlimited WhatsApp broadcasts, automated notifications for payments, abandoned carts, order confirmations, and delivery updates with bot-enabled support.
The Aisensy platform has two pricing plans. The Basic Unlimited Users plan costs Rs. 999 per month and includes unlimited messages to users, 10 tags, and 5 attributes. The Pro plan is available for Rs. 2399 per month and includes additional features such as a broadcast scheduler, click-tracking, and up to 100 tags and 20 attributes. For enterprise clients, Aisensy also offers customized plans based on their specific needs.
However, Aisensy has some limitations. Firstly, there is no mobile app, and the team is still working on developing the automated messaging functionality, making it less dependable. Secondly, approvals for templates can take a considerable amount of time through their dashboard, and currently, there are no apps available for WhatsApp API integration with on Shopify App store, with only basic integration possible. Finally, the user interface could be enhanced to make it more user-friendly for beginners, and the WhatsApp commerce feature to send multi-product catalogs is not yet available.
Also, recommended Top 5 Aisensy alternatives
#3 Wati
WATI, a WhatsApp Business Solutions Provider, offers a comprehensive customer support tool that is designed to cater to the needs of B2C businesses. Its primary features include applying for the WhatsApp Business API and using a shared team inbox for customer support on WhatsApp. Additionally, WATI includes a chatbot builder that can automate customer responses, while streamlining customer service operations.
One of the key advantages of WATI is its team management features, which facilitate seamless support. The support team handles complete API integration and onboarding, leaving businesses free to focus on other important aspects of their operations.
However, it is important to note that while WATI is a powerful tool for supporting customers exclusively on WhatsApp, additional CRM tools may be necessary for businesses looking to support customers on other platforms.
WATI’s pricing is INR 2380/- per month for the Standard Plan and INR 4760/- per month for the Professional Plan. It is also worth noting that the flow builder requires an extra monthly fee. Despite this, WATI’s features and capabilities make it an excellent option for businesses looking to just improve customer support on WhatsApp.
#4 Lime Chat
LimeChat is an e-commerce communication platform that allows stores to interact with customers on various channels such as WhatsApp, Facebook Messenger, and Instagram. The tool caters to both support and marketing needs, but it is mainly focused on live chat, chatbots, and customer support for Shopify stores. In our comprehensive analysis of LimeChat, we’ve discovered some of its advantages and drawbacks that businesses should consider before subscribing.
One of the benefits of LimeChat is its multichannel customer support, making it a better option than competitors like BusinessOnBot. LimeChat also provides advanced AI-based WhatsApp chatbots capable of processing complex queries and conversational marketing features like re-targeting and retention campaigns for D2C brands. The tool offers comprehensive reports on WhatsApp broadcasts and cart recovery campaigns, making it easier for businesses to track their campaign progress.
On the downside, LimeChat lacks certain WhatsApp Business API integration for D2C such as converting Cash On Delivery to prepaid and user segmentation for marketing campaigns. These features are essential for running successful campaigns across channels. Additionally, LimeChat’s pricing includes the team’s installation time and effort to customize and implement the solution, making it more expensive than its competitors.
The limeChat subscription plan starts from $19 per month for Starter Plan, $99 for Growth Plan, $499 per month for Pro Plan, and customized plans for enterprise businesses. LimeChat may be a good option for businesses seeking a platform for live chat, chatbots, and customer support. However, its limitations in terms of D2C-specific features and higher pricing compared to its competitors must be taken into account before making a final decision.
#5 Bitespeed
Bitespeed is a cost-effective and efficient customer communication tool designed for businesses seeking an alternative to BusinessonBot. It provides multiple channels of communication such as website chat, email, social media, and SMS. With a user-friendly interface, Bitespeed enables businesses to quickly respond to customer inquiries and resolve issues.
One of the key benefits of Bitespeed is its time-saving features such as canned and automatic responses, and personalized messages. The tool also provides advanced analytics for monitoring customer support team performance, response time, resolution time, and customer satisfaction. Businesses can use this data to improve their customer support processes and enhance customer loyalty.
Despite its advantages, Bitespeed may not be the best option for D2C start-ups due to its high monthly subscription cost of $249 per month for the Business Plan and $499 per month for the Enterprise Plan. However, businesses seeking powerful WhatsApp automation features at a lower cost may still find Interakt to be a great alternative among all of the above.
Which is a better alternative – BoB or Interakt?
When considering cost-effective options with robust automation features for sales, support, and marketing, Interakt stands out as a competitive choice among other alternatives in the market. The following table provides a comparison between BusinessonBot and Interakt.
Final Thoughts
Now that we’ve compared these customer communication platforms, we have found our top pick – Interakt. With its exceptional features, affordability, and user-friendly interface, Interakt is the best choice for businesses. G2 has recognized Interakt as a leader and high performer, making it a reliable partner for D2C brands seeking to manage and automate their customer interactions on WhatsApp.
Are you also searching for a comprehensive WhatsApp Business platform that can help you streamline your business operations? Look no further!
Try Interakt’s 14-day free trial and experience the difference for yourself. Start optimizing your customer communication processes with Interakt today!
