Transforming Customer Engagement: How KCPC Bandhani Reduced Costs by 65% Using WhatsApp with Interakt
Founder of KCPC Bandhani
KCPC Bandhani is a brand committed to celebrating the artistry of traditional Indian women’s wear. Specializing in Bandhani sarees, KCPC Bandhani also offers a range of sarees, dupattas, lehengas, suits, and kurtis, seamlessly blending traditional craftsmanship with contemporary designs.
Founded by CA Piyush Agarwal, KCPC Bandhani emerged from a passion for preserving Rajasthan’s textile heritage and promoting Indian artisans. The brand aims to make this timeless art accessible to customers worldwide while staying true to its cultural roots.
KCPC Bandhani faced significant challenges in managing customer inquiries, which were scattered across WhatsApp, Instagram, and email. The fragmented communication led to delays, missed opportunities, and difficulty in tracking customer interactions through their website, OnlineBandhej.com
KCPC Bandhani discovered Interakt while searching for a comprehensive communication tool. Interakt’s WhatsApp Business API offered a unified platform with powerful features tailored to their needs:
Interakt has been a game-changer for our business. By simplifying communication and automating workflows, it has empowered us to better serve our customers and scale our operations effortlessly.
- CA Piyush Agarwal, Founder of KCPC Bandhani
Since partnering with Interakt, KCPC Bandhani has transformed its customer communication strategy, achieving significant milestones in engagement, efficiency, and sales.
By integrating WhatsApp Business API into their operations, KCPC Bandhani has successfully preserved the essence of traditional wear while scaling their business to meet modern demands.
