Frequently Asked Questions ?

As an official WhatsApp Business service provider, Interakt helps you grow your online sales and transform customer experience at scale. If you’re looking to boost your revenue by leveraging WhatsApp as a sales channel, you can start using Interakt anytime.

We also offer a 14-day free trial program, you can start using Interakt within minutes of signing up with us. You can also reach out to our support team and we get things done for you at NO extra costs.

Watch this video to learn how to get started with your 14-day free trial.

In our 14-day free trial program, you get access to the entire stack of power-packed features on Interakt for FREE. You get to use all the top-notch features and even if your Facebook business verification is pending, you still get to explore your inbox features with limited messaging options.

Before you complete the Facebook business verification process, WhatsApp will approve your number to be used for sending messages in a restricted manner. Facebook permits businesses to get started right away with limited messaging options, so that businesses can explore how WhatsApp Business APIs can power-up communication and customer engagement. Facebook also uses this time to ensure that they’re accepting authentic businesses to keep the WhatsApp community spam-free.

Make the best use of Interakt’s free trial period to explore all the features that we've built for your business.

During your free trial period, we aid you with the process for business verification which usually takes between 3 business days to 4 weeks. Once you get verified, your unlimited messaging access is activated automatically on Interakt.

Watch this video to learn more.

During the 14-day free trial period, while you will have FREE access to all the amazing features on Interakt, there may be certain restrictions on messaging if your Facebook Business Verification is pending.

These restrictions can be-

- You can receive an unlimited number of messages from your users but you can only chat with 10 unique users per day during this period.

- You can send notifications to 2 unique users in a day. Notifications can be sent using WhatsApp templates that are pre-approved by Facebook.

Please note: You need to complete your Facebook business verification before your trial access expires in 14 days. Your trial access allows you to send messages to a limited set of phone numbers before your business is verified. Once your business verification is complete, you will have access to more functionality on your account.

When you create a WhatsApp business account, you’ll need to verify your Facebook business page. This may require documents such as a certificate of incorporation or a business license.

Before your business is verified, you can test out the messaging feature by sending free test messages to a limited range of numbers in a trial experience. Once you've uploaded official documents to verify your business, you'll have access to an expanded trial experience with additional messaging options.

Test Message Types
When you send test messages in your unverified WhatsApp business account, you can send the following types of messages: ‍

Notifications: One way messages, such as an appointment reminder or a shipping confirmation. These messages will be limited to WhatsApp-defined templates, only during the unverified state to test the experience. Trial experience: 2 separate phone numbers, 10 messages per day Expanded trial experience: 2 separate phone numbers, 10 messages per day

‍Customer care: A two-way conversation between you and a customer, such as product questions.
Trial experience: 10 separate phone numbers, no daily message limit.
Expanded trial experience: 1500 conversations. A conversation is a 24-hour messaging window with a given phone number. ‍

Please note that this trial experience & expanded trial experience expires in 14 days. Please complete your business verification before your trial access expires in 14 days.

After your business is verified, you can send more messages.

Click here to learn More.

To be able to make the best use of Interakt, get started with your Facebook Business Verification process right away. As soon as your business gets verified, the messaging restrictions will be lifted and you’ll be able to use Interakt with unlimited access. The best part is that until you’re in the free trial, you don’t need to first pay us to start utilizing unlimited messaging.

You can start your verification process by submitting the required details for Facebook Verification.

Once you have submitted all the required details, you will need to wait until your verification is approved, which usually takes anywhere between 3 business days to 4 weeks from Facebook’s end.

Please note: You need to complete your Facebook business verification before your trial access expires in 14 days. Your trial access allows you to send messages to a limited set of phone numbers before your business is verified. Once your business verification is complete, you will have access to more functionality on your account.

If you want to know more about the Facebook Business Verification please visit our detailed guide.

There are two components to the Interakt’s pricing structure:

1. Subscription charges - based on the plan you choose for your business, this is a monthly/annual recurring charge and is auto charged by Interakt on your saved payment method at the start of each billing cycle.

2. WhatsApp conversation charges - initiated by your Business and/or by your Customers/Users. This is deducted from your Prepaid Wallet.

For WhatsApp Conversations initiated by your Business via One-time Campaigns, your Prepaid Wallet on Interakt would get deducted upon setting any campaign live. Should your campaigns be cancelled before delivering or for messages that didn't get delivered due to any reason, your deducted amount for such failed messages gets added back into your wallet at the end of the day.

For WhatsApp Conversations initiated by your Users (i.e Customers) or your Business in the form of 1-1 messages or Ongoing Campaigns, these are deducted in real time and you need to ensure you maintain sufficient balances in your wallet for uninterrupted communication.

Note, to ensure your Business and it's conversations with your Users runs smoothly, we strongly suggest maintaining a minimum Prepaid Wallet balance of INR 1000 or above

So to summarise, Interakt's Total monthly billing = Subscription Charges based on your plan deducted from your saved payment method + WhatsApp Conversation Charges deducted from your Prepaid Wallet.

Yes. You will get alerts for deductions, recharge, low balance (below INR 1000) & insufficient balance (below 0).

You can make payments by clicking on the ‘Add Balance’ button on the wallet tab in your account. Just recharge using the payment gateway/method of your choice and the credits will be reflected in your wallet balance.

Unfortunately, you will not be able to pay later since the platform will now be tightly coupled with the wallet balance. If the wallet balance goes negative, then all your campaigns could get paused, including ongoing campaigns or calls made from public APIs.

There is no minimum balance requirement at the moment. However, we strongly suggest maintaining a balance of INR 1000 or above for reducing the possibility of the account getting paused.

No, all our plans are billed in INR. If you wish to pay in a different currency, you can estimate the approximate cost of our subscriptions based on the conversion rates.

Click here to view the list of country-wise conversational charges.

For Shopify store owners on Interakt, if your billing is managed via Shopify, then the above costs in rupees will be charged to you in USD.

No, there is no one-time setup fee involved. We have a very simple and transparent pricing structure that is completely aligned with your business growth.

We offer you to access our WhatsApp Business platform for FREE at no setup costs and no hidden charges. You don’t even need to provide your credit card details while you sign-up for the free trial.

We have worked hard to bring down the cost of such an all-in-one WhatsApp Business solution. As we are an official WhatsApp Business service provider, you get the complete benefit of our platform at a much affordable pricing.

Yes, WhatsApp as a messaging app or a business app is free.

However, for businesses looking to start communicating to their customers and grow their sales at scale, WhatsApp Business API platform is the best fit. To leverage WhatApp Business platform as a sales channel, there are conversation charges levied by WhatsApp.

When you send a notification to your customer via WhatsApp Business platform, they are chargeable if your customer has not replied in the last 24 hours. The charges depend on the country code of your customers’ WhatsApp account. We bill these charges on actuals to you without any surcharge.

* For Shopify store owners on Interakt, if your billing is managed via Shopify, then the above costs in rupees will be charged to you in USD.

Automatic Payment method is introduced to ease the process of monthly billing & payments that is debited from your account.

According to the Reserve Bank of India, all banks & card issuers need to follow the e-mandate guidelines to set up automatic payment for their customers. If the amount is below INR 15,000, the payment can be auto-debited from the card, else an OTP will be required for amount above INR 15000.

Click here to learn more about how to set up automatic payments on your card

Interakt supports unlimited team member logins in any pricing plan that we offer. You can add as many team members as you need for your business.

Businesses that have been granted the Official Business Account (OBA) status on WhatsApp, get a green tick besides their business name. This is visible in the display name of your contact number even if your WhatsApp business number is not explicitly saved by your users.

As Interakt is built on an official WhatsApp Business platform, we can apply for the WhatsApp green tick on your behalf for free, once you have moved to paid subscription with Interakt.

However, we can not influence WhatsApp's decision with regard to approving your green tick verification. Their decision in this regard would be final. Multiple factors such as brand credibility, your following on social media, listing in external media and your domain ranking can influence your green tick approval.

To request for a green tick verification, you can simply connect with our support team and send in a request. It normally takes about 3 business days to get the approval. Once your request for the green tick is approved, your number will automatically be displayed as your business name, to your users along with the green tick. This will show that your business is verified.

If your application for the green tick is rejected, it does not impact your ability to use Interakt or WhatsApp business API.

Yes, you can use an existing WhatsApp number with Interakt. However, you will need to first delete the account linked to that, prior to onboarding with Interakt.

If number is being used by another Business API, you still can get it migrated to Interakt after getting the 2 Factor Authorization (2FA) pin disabled from your current BSP. Or, you can just provide a new phone number on which you can receive an OTP - this could be a virtual number or a regular SIM number.

Once migrated to WhatsApp Business API and linked to Interakt, the number can be accessed on Interakt only.

If it is a virtual number that is tied to Interakt, then normal voice calls can be made as usual, but WhatsApp voice and video calls cannot be supported via WhatsApp Business API.

When it comes to selecting a number to be used for Interakt, you can use any valid number that can receive an OTP via SMS or a voice call. This could be a virtual number or a regular SIM number.

If you have an existing WhatsApp API account with some provider, you can now migrate it to Interakt.

You can know more about connecting your number on Interakt here: https://www.interakt.shop/resource-center/connecting-your-number-with-interakt

Subscription charges and WhatsApp conversation charges are non-refundable.

By choosing to pay for a subscription plan, you acknowledge that e-mandate will be enabled on your card and you will be auto-debited for the subscription charges and WhatsApp conversation charges incurred till the last day of your subscription.

Interakt does not provide refunds for cases where you don't use the platform or stopped using the platform for any reason whatsoever but did not cancel your subscription. Charges will be levied to your card until your subscription is cancelled. Click here to request cancellation of your subscription.