WhatsApp has become one of the most powerful business communication tools, allowing brands to engage with customers instantly. From order confirmations to real-time support, WhatsApp simplifies interactions and boosts engagement. However, managing conversations manually can be overwhelming. That’s where CRM (Customer Relationship Management) tools come in—helping businesses organize, automate, and enhance customer interactions.

 

Integrating WhatsApp CRM ensures streamlined communication, automated workflows, and improved customer satisfaction. Interakt is one such platform that helps businesses integrate WhatsApp seamlessly with leading CRM tools. Let’s explore why this integration is essential and the best CRM platforms that work perfectly with WhatsApp.

Why Integrate WhatsApp with a CRM?

A CRM system integrated with WhatsApp can help businesses:

 

1. Enhance Customer Communication – WhatsApp messages can be managed directly from a CRM, ensuring prompt responses and improved customer experience.

2. Automate Follow-ups & Sales Processes – Automated WhatsApp messages help nurture leads, send payment reminders, and update customers about orders.

3. Streamline Customer Support – Support teams can manage tickets and conversations within a single interface, reducing response time.

 

By using a CRM, businesses can handle high volumes of customer interactions efficiently without missing important messages.

How Interakt Simplifies CRM Integration with WhatsApp

Interakt is a powerful WhatsApp Business API solution that enables businesses to integrate with popular CRMs effortlessly. It allows:

 

1. Seamless WhatsApp integration with CRM tools like Shopify, HubSpot, Salesforce, and more.

2. Automated messaging to send order updates, follow-ups, and payment reminders.

3. Centralized data management, keeping all WhatsApp chats, customer details, and transaction history in one place.

 

Now, let’s dive into the 10 best CRM tools that work seamlessly with WhatsApp through Interakt.

10 Best CRM Tools That Work with WhatsApp

1. Google Sheets

While Google Sheets isn’t a traditional CRM, it acts as a simple customer data management tool. Businesses can use Google Sheets to:

 

1. Store customer details and WhatsApp chat history

2. Automate WhatsApp messaging based on updates in Sheets

3. Sync sales data for lead tracking

 

Interakt helps sync customer data from WhatsApp directly into Google Sheets for better organization.

2. Shopify

E-commerce businesses using Shopify can integrate WhatsApp to:

 

1. Send automated order confirmations and shipping updates

2. Recover abandoned carts with personalized WhatsApp messages

3. Provide real-time customer support

 

With Interakt, Shopify store owners can connect their store with WhatsApp to enhance customer engagement.

3. HubSpot

HubSpot is a powerful CRM that helps businesses:

 

1. Automate WhatsApp marketing campaigns

2. Segment audiences and personalize communication

3. Track customer interactions for lead nurturing

 

Interakt’s integration with HubSpot allows businesses to send automated WhatsApp messages based on CRM triggers.

4. Stripe

Stripe’s integration with WhatsApp enables:

 

1. Secure payment processing via WhatsApp

2. Instant invoice sharing and payment reminders

3. Automated transaction updates

 

With Interakt, businesses can notify customers about successful transactions and pending payments via WhatsApp.

5. PayU

PayU provides seamless payment processing, and with WhatsApp integration, businesses can:

 

1. Send secure payment links via WhatsApp

2. Automate payment confirmation messages

3. Reduce payment failures with instant updates

 

Interakt makes it easy to integrate PayU payments with WhatsApp for a smooth transaction experience.

6. Freshdesk

Freshdesk helps businesses streamline customer support by:

 

1. Handling customer queries via WhatsApp

2. Automating support ticket creation

3. Providing quick resolutions through WhatsApp responses

 

Interakt enhances Freshdesk’s capabilities by ensuring WhatsApp conversations are tracked and managed efficiently.

7. Salesforce

Salesforce is a leading CRM platform that, when integrated with WhatsApp, can:

 

1. Automate sales follow-ups

2. Provide a 360-degree view of customer interactions

3. Manage customer conversations within Salesforce

 

Interakt makes Salesforce-WhatsApp integration effortless, helping businesses maintain a strong sales pipeline.

8. Zapier

Zapier allows businesses to connect multiple apps for:

 

1. Automating WhatsApp messages triggered by CRM actions

2. Streamlining workflows with WhatsApp alerts

3. Integrating WhatsApp with 5000+ applications

 

With Interakt, businesses can leverage Zapier to set up automated WhatsApp workflows with their CRM.

9. Razorpay

Razorpay’s integration with WhatsApp helps businesses:

 

1. Collect payments instantly via WhatsApp

2. Send automated reminders for due payments

3. Reduce cart abandonment with WhatsApp checkout links

 

Interakt simplifies Razorpay integration, enabling businesses to manage payments and notifications easily.

10. Interakt’s Native CRM Features

Interakt itself offers built-in CRM features that make WhatsApp business communication seamless. Businesses can:

 

1. Automate lead nurturing and customer engagement

2. Track conversations and customer interactions

3. Use analytics to optimize WhatsApp campaigns

 

Interakt is a perfect solution for businesses looking for an all-in-one WhatsApp CRM.

Choosing the Right CRM for Your Business Needs

When selecting a WhatsApp-integrated CRM, businesses should consider:

1. Business size and industry – E-commerce, SaaS, and service-based businesses require different CRM features.

2. Automation capabilities – Choose a CRM that supports automated WhatsApp messaging.

3. Integration ease – Ensure the CRM works smoothly with WhatsApp and other essential tools.

How Interakt Ensures Smooth and Efficient Integration

Interakt simplifies CRM integration by providing a no-code setup, allowing businesses to connect WhatsApp with tools like Shopify, HubSpot, Salesforce, and Google Sheets effortlessly. With pre-built templates, automated workflows, and real-time data syncing, businesses can streamline customer communication without technical complexities. Additionally, Interakt’s centralized dashboard ensures all WhatsApp conversations, sales, and support interactions are efficiently managed in one place, enhancing productivity and customer satisfaction.

Conclusion

WhatsApp CRM integration is transforming business communication, making it more efficient and customer-friendly. Whether you use Shopify, HubSpot, Salesforce, or payment gateways like Stripe and Razorpay, Interakt simplifies the process by providing seamless integration.


Looking to enhance your business with WhatsApp CRM? Interakt is the perfect solution!